Reports To: Director, Brand Experience Employment Type: Full-time

Hybrid Work Model (3 days in-office, 2 days remote)

Overview

We are seeking a dynamic Creative Director to lead the design vision while overseeing the successful planning and delivery of projects for our Vancouver Studio. This hybrid role combines high-level creative leadership with strong project oversight across all phases—from concept to implementation. You will work closely with partners, principals, designers, and clients across a range of built environment projects including signage, wayfinding, and experiential graphic design (EGD).

Responsibilities

Creative Direction & Design Leadership

Inspire and lead the design vision across multiple projects and teams.

Guide conceptual development, storytelling, and design briefs that align with client goals and project objectives.

Oversee design quality through QA/QC reviews at all phases.

Mentor, delegate, and support junior to intermediate level through design development.

Facilitate internal design charrettes, workshops, and client presentations.

Ensure consistent and innovative use of materials, methods, and creative techniques.

Maintain and evolve Entro’s creative standards, contributing to our internal knowledge base.

Support studio culture through thought leadership, speaking engagements, and team-building activities.

Project Oversight & Management

Manage multiple, concurrent projects across all phases—from schematic design to post-construction.

Develop and maintain project schedules, workbacks, budgets, and resourcing plans with project coordinators and project directors.

Collaborate with Studio Director, Partners, and design teams to track milestones and deliverables.

Liaise with clients, stakeholders, and contractors to ensure smooth communication and project alignment.

Coordinate contract documentation, technical drawings, and submittals with the design team.

Apply construction knowledge to assess constructibility, compliance, and risk.

Ensure adherence to contractual obligations, timelines, and budget with project coordinators.

Team & Client Development

Participate in business development efforts, including proposals, networking events, and client outreach.

Assist in hiring, onboarding, and performance management of design team members.

Promote a collaborative, communicative, and inclusive team environment.

Qualifications

Bachelor’s degree or diploma in Graphic Design, Architecture, or a related design field.

Minimum 5 years of experience in experiential graphic design, wayfinding, or related disciplines.

Proven experience in project management within the built environment.

Strong design portfolio with demonstrated leadership in strategy, concept, and execution.

Advanced proficiency in Adobe Creative Suite, with working knowledge of Microsoft Office and Google Workspace.

Familiarity with construction processes and contract administration is an asset.

Excellent communication, problem-solving, and organizational skills.

Experience in a professional design consultancy or multidisciplinary studio is preferred.

About Entro

Entro is an international place-branding and experience design firm with offices in Toronto, Calgary, Vancouver, and New York. At Entro, we value diversity of perspectives. Our multidisciplinary approach gives us an incredible appreciation for architecture, planning, and how graphic communications can connect people to place. Our team of 90+ professionals includes expertise in graphic and industrial design, fine arts, neuroscience, architecture, project management, engineering, and media.

Our work gives places identity and meaning; it makes complex environments navigable and reveals the stories of places—from hospitals and transit hubs to museums, educational campuses, and public spaces.

Our People – work with award winning, recognized industry leaders and best-in-class project teams.

Our Projects – work on exciting, high profile projects that are at the forefront of environmental design and placemaking across the world.

Our Compensation – work for an employer that offers competitive pay, extended health and dental benefits as well as opportunities for career growth & development.

Salary – $100,000 – $120,000