Devel­op­ing CSA Stan­dards to Improve the Patient Expe­ri­ence

September 27, 2016


Entro is proud to have been involved in a new stan­dard being devel­oped by the Cana­dian Stan­dards Asso­ci­a­tion (CSA) for Wayfind­ing in Health Care Facil­i­ties. This is a new docu­ment, created in response to requests from health care profes­sion­als, govern­ment, and indus­try and an impor­tant step in setting univer­sally recog­nized and under­stood approaches to commu­ni­ca­tions in public facil­i­ties and best prac­tices related to patient expe­ri­ence. We antic­i­pate it will soon be adopted by the vari­ous provinces and will be widely applied. Further to the many resources and train­ing that CSA will even­tu­ally make avail­able, the team at Entro is here to answer ques­tions about the stan­dard, what’s coming and when and who will be affected.

The stan­dard is now at the Public Review stage and CSA is invit­ing inter­ested parties to review and comment. For anyone involved in patient or staff safety, or any aspect of wayfind­ing, this is a great oppor­tu­nity to take part in the contin­ued devel­op­ment of this impor­tant new stan­dard. To review the draft and post comments, please visit the CSA Group Public Review site: Comments will be accepted until Octo­ber 4, 2016.

Below is an exam­ple of wayfind­ing for the health care sector, at Bridge­point Active Health­care.